orders placed after 5pm shall be delivered next day

Terms & Conditions

 

Effective Date: May 1, 2025
Website: www.thebrownielicious.com
Business Location: D206/1 Block 5, Clifton, Karachi, Pakistan
Contact: +92 333 3989488 | contact@thebrownielicious.com

These Terms & Conditions govern your use of TheBrownielicious.com. By accessing or placing an order through our website, you agree to be bound by these terms.


1. Business Overview

The Brownielicious is a home-based bakery operating in Karachi, Pakistan. We sell freshly baked brownies and deliver within specific areas based on availability.


2. Ordering Process

  • Orders can be placed directly through our website.

  • Orders must be confirmed at least 24 hours in advance.

  • All products are made-to-order and subject to availability.

  • Payment must be made in full before dispatch unless otherwise agreed.


3. Pricing & Payments

  • All prices are listed in Pakistani Rupees (PKR).

  • Prices are subject to change without notice.

  • We accept various payment methods, including bank transfer, mobile wallets, and cash on delivery (where applicable).

  • TheBrownielicious is not responsible for payment gateway errors or delays.


4. Deliveries

  • Delivery is available within Karachi and selected zones.

  • Exact delivery charges are communicated at checkout.

  • We aim to deliver within the committed timeframe but are not liable for delays caused by traffic, weather, or third-party delivery services.


5. Refunds & Cancellations

  • Due to the perishable nature of our products, we do not offer refunds or exchanges.

  • Orders can be canceled only if the request is made at least 12 hours before the scheduled delivery time.

  • If your order is incorrect or damaged, contact us within 2 hours of delivery with photos as proof.


6. Allergens Disclaimer

Our products may contain allergens including but not limited to:

  • Eggs

  • Dairy

  • Nuts

  • Gluten

We are not liable for allergic reactions. Customers must inform us of any allergies before placing an order.


7. Intellectual Property

All content on this website (text, images, logos, and recipes) is the property of The Brownielicious and may not be used, copied, or reproduced without written permission.


8. User Conduct

You agree not to:

  • Misuse the website or commit fraud

  • Post fake reviews or false claims

  • Violate any applicable laws while using our services

We reserve the right to refuse service to anyone found violating these terms.


9. Limitation of Liability

The Brownielicious is not liable for:

  • Delays due to third-party couriers

  • Misuse of products once delivered

  • Technical issues on the website

  • Loss or damage beyond our control


10. Governing Law

These Terms are governed by the laws of Pakistan. Any disputes shall be subject to the jurisdiction of the courts in Karachi.


11. Changes to Terms

We may update these Terms & Conditions at any time. Changes will be posted on this page with the effective date. Continued use of the website after changes means you accept the new terms.


12. Contact Us

For any questions or concerns, please reach out to:

📍 Address: D206/1 Block 5, Clifton, Karachi, Pakistan
📞 Phone: +92 333 3989488
📧 Email: contact@thebrownielicious.com